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Privacy notice

Important Privacy Notice

By starting an Application Form for a credit facility, you acknowledge and consent to all of the matters set out in this Privacy Notice, including the collection, use and disclosure of your personal information by each member of the Latitude Group and other parties as described.

Personal information

In this Privacy Notice, references to “personal information” include:

  • “sensitive information” (such as information or an opinion about an individual’s racial or ethnic origin, membership of a political, professional or trade association and health information);
  • “credit information” (such as your identification details, information about your account, whether it is open or closed and the relevant dates, the type (such as a credit card or loan) and amount of credit, and your repayment history information, such as whether you have made, or missed, a payment on your credit facility); and
  • “credit eligibility information”, which is information about you disclosed to us by a credit reporting body or information we derive from it about you.

Privacy Act

In this Privacy Notice, a reference to the Privacy Act 1988 includes amendments to the Act, including the Privacy Amendment Act 2013 which introduces the Australian Privacy Principles.

Privacy Notice

This Privacy Notice is provided by LatitudePay Australia Pty Ltd ABN 23 633 528 873 who is the credit provider under the credit facility to which this Privacy Notice relates and is referred to in this notice as the “Credit Provider”. The Credit Provider and its related entities in Australia are referred to in this notice as the “Latitude Group”.

This Privacy Notice contains important information about the collection, use and disclosure of personal information by the Latitude Group. Where personal information is collected, used and disclosed for the same purposes by the Credit Provider and the other Latitude Group companies, the word “we” or “us” is used. Where personal information is treated differently, the organisation or group is identified separately.

In this Privacy Notice, “you / your” includes all borrowers, guarantors or other relevant individuals (such as directors or shareholders) connected with a borrower and named in an Application Form.

What personal information (including, as applicable, credit information) is collected

Generally, we collect:

  • information you provide in the Application Form;
  • purchase and cash advance information (for example, the type of goods purchased and where they were purchased);
  • information relating to your credit facility, your ongoing use of that account and your credit limit;
  • information about your participation in the relevant associated loyalty program;
  • information you provide when registering, or using, your credit facility on one of our websites;
  • information held by a service provider (for example, a loyalty program operator, a customer service organisation such as a call centre, a rewards provider and others described below under “Who your personal information may be shared with);
  • sensitive information (in particular, health information) where it is necessary for us to provide you with a Latitude Group product or a service (including assessing hardship applications);
  • information from third parties (such as employers, government bodies, accountants, financial institutions and related companies, here or overseas) where it is unreasonable or impracticable to collect the information from you. Such circumstances may include, obtaining information about facilities with other credit providers or where retailers collect or disclose information about your purchases.

Why personal information is collected, used and disclosed

We collect, use and disclose your personal information:

  • to assess your application for a credit facility and if it is approved, for the establishment and subsequent administration of the credit facility;
  • to share your personal information with related bodies for the purposes set out in this Privacy Notice; and
  • to assess, establish and administer any credit related insurance product (including, if applicable, assessing your application for insurance).

We may also collect, use and disclose personal information for a number of purposes, including:

  • to perform administrative tasks and manage business operations related to the credit facility and any associated loyalty program, including dispute resolution;
  • to provide any associated loyalty program, if applicable;
  • promote and provide benefits associated with the credit facility and discounts to which you are entitled;
  • promote and provide products, services and offers of the Latitude Group and other Latitude related entities and other organisations;
  • for planning, product and service development and research purposes;
  • for risk assessment modelling;
  • for fraud and crime prevention and investigation;
  • to comply with laws that may require or authorise us to obtain information about you, such as the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and other anti-money laundering legislation (for example, for identity verification), and other regulatory legislation (for example, requiring us to maintain client and transaction records, to provide information relating to loans to the Australian Prudential Regulation Authority and to make reports and provide other information to regulators) and the Taxation Administration Act 1953, the Income Tax Assessment Act 1997 and other taxation laws (for example, to comply with information requests issued by the Commissioner of Taxation);
  • to assist in finalising your application for your credit facility or making a purchase on your credit facility; and
  • for other purposes as listed in our Privacy Policy and our Credit Reporting Policy (our Credit Reporting Policy also notes limitations that may apply to the purposes for which we may use your credit information).

Consequences for you if your personal information is not provided to us

If this personal information about you is not provided to us, it may result in the Credit Provider and/or the Latitude Group being unable to provide the credit facility or the benefits associated with it. The Credit Provider and/or the Latitude Group may also be unable to process your application, or to establish or administer the credit facility.

Collection, use and disclosure by Latitude Group of your credit information and credit eligibility information

We may obtain your credit reporting information from credit reporting bodies in circumstances permitted by the Privacy Act 1988, for example to assess your application for consumer or commercial credit and to collect payments which are overdue for consumer or commercial credit.

We use credit eligibility information for purposes permitted under the Privacy Act 1988, including for the purposes of assessing your initial and ongoing application and availability for credit and for internal management purposes. We may disclose personal information about you to credit reporting bodies (including credit information, such as details about the credit that we provide to you, your repayment history and any repayment defaults).

The credit reporting bodies that we exchange credit information with, and where you can find their privacy policies (which sets out how they manage credit-related personal information) are:

These credit reporting bodies may include the information in reports provided to credit providers to assist them to assess your credit worthiness. Please be aware that you have a right to request that these credit reporting bodies do not:

  • use your credit reporting information for the purposes of pre-screening of direct marketing by a credit provider; and
  • use or disclose your credit reporting information, if you believe on reasonable grounds that you have been or are likely to be a victim of fraud.

You should also be aware that:

  • if you fail to meet your payment obligations in relation to consumer credit or commit a serious credit infringement, the Credit Provider may be entitled to disclose this to the credit reporting body; and
  • you have a right to access the information from the Credit Provider, to request that the Credit Provider correct the information and to make a complaint to the Credit Provider (please see below for more details about access, correction and complaints).

The Credit Reporting Policy on our website includes the most up-to-date information about how we handle your credit-related personal information, including information about the credit reporting bodies to whom we are likely to disclose your personal information. Please view our Credit Reporting Policy under the privacy section at www.latitudefinancial.com.au/privacy or contact us on 1300 552 079.

Without limiting any other consents contained in this Privacy Notice, you agree that we may share information about your credit arrangements and credit eligibility information about you with any credit providers named by you in the Application Form and any credit providers named in a credit report obtained by us and issued by a credit reporting body in a manner and for purposes that comply with the Privacy Act 1988, including to assess your application for credit and your credit worthiness. Subject to the Privacy Act 1988, we may also share information concerning a credit facility granted to you or the conduct of that credit facility.

Who your personal information may be shared with?

For the purposes listed above or as described, we may share your personal information with the following (as well as otherwise permitted by the Privacy Act 1988):

  • any Introducers (retail partners), if applicable.
  • service providers such as customer service organisations, call centres, mailing houses, researchers, collections agents, data analysts, professional advisers (such as accountants), auditors, organisations providing services and rewards relevant to any associated loyalty program, delivery companies, mailing organisations;
  • other organisations as required or authorised by law, for example, to government or regulatory bodies for the prevention or detection of unlawful activities;
  • members of the Latitude Group and Latitude related entities in Australia and overseas;
  • credit reporting bodies or other businesses or other organisations that provide personal credit or commercial credit information as described above in the section “Collection, use and disclosure by Latitude Group of your credit information and credit eligibility information”;
  • other financial institutions, government bodies and credit providers;
  • card schemes such as MasterCard;
  • other persons (if any) authorised by you to operate or access your credit facility;
  • organisations through whom you choose to make payments to Latitude Group;
  • providers of services related to the credit facility such as statement producers, and debt collection agencies; and
  • organisations wishing to acquire an interest in any part of Latitude’s business for assessing or implementing any such acquisition.

Safeguarding personal information

We will take reasonable steps to protect personal information about you that they hold and transmit, from misuse, interference and loss and from unauthorised access, modification and disclosure.

Transfer or disclosure of your personal information overseas

In some circumstances, for the purposes set out in this Privacy Notice, your personal information, credit information and credit eligibility information may be disclosed by us to organisations located overseas and which do not have an Australian Link (for example, a disclosure to an overseas recipient may be necessary for operational reasons – such as because you have requested an international payment to be made or another product or service that involves an international element – or to comply with foreign legal or regulatory requirements). We may also use service providers based overseas. Where such disclosures occur, arrangements will be put in place to protect your personal information. It is not practicable to list every country in which such recipients are located but it is likely that the countries to which your information may be disclosed are as follows:

  • China;
  • Hungary;
  • India;
  • Japan;
  • Mexico;
  • New Zealand;
  • Philippines;
  • Poland;
  • Singapore;
  • Spain;
  • South Korea;
  • United Kingdom;
  • United States of America.

Transfer of Latitude Group’s rights

The Credit Provider and the Latitude Group may, without notice to you or obtaining your consent:

  • assign any of its rights under the credit facility; and
  • give information about the credit facility and your obligations under it to any assignee, or anyone who is considering becoming an assignee.

Access to personal information

You may contact us to request access to your personal information held by us by:

  • contacting Latitude at 800 Collins Street, Docklands 3000, Attention: Privacy Officer;
  • Or call us on 1300 557 787.

Both our Privacy and Credit Reporting Policies are available under the privacy section at www.latitudefinancial.com.au/privacy. These policies contain further information about how you may access the personal information we hold about you.

A charge may apply for providing you with access to your personal information.

How to seek correction of your personal, credit, or credit eligibility information

If you believe that the information that we hold about you is incorrect in any way, please call us on 1300 557 787 or email us at help@latitudepay.com.

Our Privacy Policy and Credit Reporting Policy contain further information about how you may seek the correction of personal information (including credit eligibility information) we hold about you.

How we will deal with a complaint?

Our Privacy Policy and Credit Reporting Policy also contains information as to how you can complain about a breach by us of the Privacy Act (including the credit reporting provisions in Part IIIA) or the Credit Reporting Code and how we will deal with such a complaint.

We aim to review and resolve your enquiries as quickly and fairly as possible. We will keep you informed of our progress. We will do all we can to provide you with the most suitable response specific to your situation and ensure, where possible, that your complaint is resolved to your satisfaction.

The Latitude Group Customer Resolution Team can be contacted on 1300 557 787 or you can email us at help@latitudepay.com.

Information about other persons

If you provide personal information about any other individual, such as an authorised representative, you must first ensure that the person concerned:

  • has seen this Privacy Notice and understood its contents; and
  • has separately agreed to their personal information being collected, used and disclosed in accordance with this Privacy Notice.

Direct marketing opt-out

The consents given by you in relation to the use of your personal information for direct marketing apply to contacting you by all relevant means (for example, by letter, email or phone) and apply for an indefinite period of time, unless you expressly withdraw those consents by notice to us.

If you do not want to receive direct marketing information from the Credit Provider you may call our Customer Solutions Team on 1300 557 787.


Email Communication

If you provide Latitude Group with an email address, you consent to electronic communications being sent to you via that email address, including notices and reminders. To protect your privacy, we recommend that any email address you provide to us be your personal email address rather than, for example, an email address accessible by your work colleagues or family members.

Privacy & Credit Reporting Policy | Terms and Conditions | Security

Payment plan provided by LatitudePay Australia Pty Ltd ABN 23 633 528 873 Australian Credit Licence 527624. 800 Collins Street, Docklands, VIC, Australia.